By accepting this offer, the client enters into an agreement with OLYUSEI S.L., or the company of the OLYUSEI group specified therein, and said agreement shall be governed, in any case, by the following conditions:
These Conditions of Service are applicable to all agreements or contracts formalised by any company belonging to the OLYUSEI group with its clients within the framework of its professional activity and the services provided.
Any other contractual condition requires the express, written acceptance of OLYUSEI.
These Conditions of Service apply to the services provided by OLYUSEI. However, there may be circumstances in which additional specific conditions are applicable to some services depending on their nature.
SPECIFIC CONDITIONS OF SERVICE FOR INTERPRETING SERVICES
Interpreting services, as regards the offer and acceptance, term of validity, cancellation policy and the payment policy relating to other associated costs of the services, are governed by the following specific conditions:
The acceptance of this offer by the client shall be confirmed in writing.
Verbal or preliminary offers are non-binding and subject to written confirmation once the original documentation has been received and the corresponding definitive offer has been prepared.
Written offers are valid for 15 days.
All projects are managed under the strictest confidentiality rules. On client request, specific confidentiality agreements can be formalised.
All prices established in the offer correspond to the services referred to therein. Any subsequent change in said services shall entail a review of the original offer and the drafting of a new one, where necessary.
Any additional costs clearly related to the provision of the service, including courier costs, shall be borne by the client.
All prices are exclusive of VAT and any other applicable tax.
The client shall clearly and expressly state the envisaged purpose of the service content. Should it not be stated, it shall be understood that said content is intended exclusively for the informative purposes of the client.
The client shall state if the content is intended to represent a definitive document for:
In the event that the service content is intended for a different purpose to that stated by the client after accepting the offer, OLYUSEI shall be asked to agree whether or not the material delivered is suitable for its new purpose. Conversely, no claim or liability whatsoever shall be accepted. OLYUSEI reserves the right to correct and/or adapt the previously delivered content, where necessary, and a corresponding surcharge shall be applied.
The outcome of the service provision or the provision of the service itself, shall be delivered in accordance with the conditions agreed in the offer.
OLYUSEI shall not be responsible for delays in delivery resulting from any form of disruption or overload of phone lines or servers, or relating to problems of the postal service system or to any other cause over which OLYUSEI has no direct control.
If, for any reason, the client wishes to cancel a service ordered after having confirmed part or all of its completion, it shall pay for the part of the project completed, in accordance the tariff established.
In the case of interpreting services, the cancellation policy shall be governed in accordance with the following conditions:
If the project is cancelled before its commencement, the client shall pay all costs already accrued up to the date of the cancellation notification (e.g., flights, hotel reservations, technical equipment bookings, etc.), in addition to the interpreter and technical team fees as follows:
More than 30 days in advance: no charge
Between 15 and 30 days in advance: 50% of the total
Less than 15 days in advance: 100% of the total.
In compliance with the procedures established by our quality system, should the quality of the final product or service delivered not reflect what was agreed, OLYUSEI has a client complaint management system in place. To start a process of this kind, the client shall contact the assigned project manager within 30 calendar days as from the date of delivery of the project by OLYUSEI. After said period of time, OLYUSEI shall deem the product or service delivered to have been satisfactory.
If the complaint is not resolved by mutual agreement and the client unilaterally decides not to proceed with payment of the services provided, the client shall not use the product or service delivered by OLYUSEI. In such case, OLYUSEI reserves the right to initiate legal proceedings as provided for by law.
In the case of interpreting services, the client shall immediately inform of any non-compliance.
All charges are net and shall be paid as established in the offer or corresponding agreement, along with the applicable taxes.
Without prejudice to other rights, OLYUSEI shall add the applicable interest to the invoices pending payment beyond their due date.
The client shall always pay the corresponding sums to OLYUSEI, even when the order is made on behalf of a third party.
Transfer costs that are incurred through the payment of invoices or extraordinary costs as a result of the return/non-payment thereof shall be borne entirely by the client.
In the event of an error or omission in the service carried out, OLYUSEI may choose to provide the service again or compensate the client up to the amount of the fees received for such service, provided that said fees have been paid in accordance with our Conditions of Use established herein.
In the case of translations intended for subsequent publication or printing, no claim or liability of any kind shall be accepted if the intended purpose of the translation was not specified on making the order and/or the final version of the original materials were not given to OLYUSEI for due revision. Furthermore, under no circumstance shall such claim or liability exceed the value of the translation.
Under no circumstance shall OLYUSEI be liable for errors that occur as a result of printing processes that have not been directly entrusted by the client.
The client guarantees that content of any kind and in any format relating to the provision of services does not infringe any copyright or any intellectual or industrial property right and that it shall not hold OLYUSEI accountable in any claim filed by third parties.
Any relations between OLYUSEI and the client shall be governed by the applicable Spanish legislation, and any dispute or discrepancy shall be resolved through the courts or tribunals of Madrid, where applicable.
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